Terms of Service

1. Acceptance of Terms

By accessing or using HTS Code Auditor ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you and HTS Code Auditor.

2. Description of Service

HTS Code Auditor provides AI-powered analysis of US Customs HTS code classifications. The Service includes:

• Free Audit Tier: Upload of entry data and receipt of one HTS classification finding with Binding Ruling reference
• Full Recovery Tier ($4,500 + 10% success fee): Comprehensive audit of entry data and generation of CBP Form 19 Protest Letter

3. Not Legal Advice

The Service provides informational analysis only. HTS Code Auditor is not a law firm and does not provide legal advice. No attorney-client relationship is formed. The analysis, findings, and documents generated by the Service are informational tools to assist you in making your own decisions about HTS classification and protest filing.

You should consult a licensed customs broker or attorney before:

• Changing the HTS classification of any imported product
• Filing a CBP Protest
• Making any customs compliance decisions based on our analysis

4. Free Audit Tier

The free audit is provided without charge and without warranty. Results are for informational purposes only. We make no representations about the accuracy or completeness of free tier analysis.

5. Paid Tier - Fees and Payment

5.1 Fees

The Full Recovery package is priced at $4,500 (flat fee) plus 10% of duties actually recovered as a result of our protest letter. The flat fee is payable before delivery of the protest letter package.

5.2 Success Fee

The 10% success fee is calculated on and invoiced after actual duty refunds received from CBP. You are responsible for notifying us within 30 days of receiving any CBP refund related to our protest filing.

5.3 Refund Policy

If CBP denies a protest that we assessed as high-confidence in our audit report, we will refund the $4,500 flat fee. No refund is provided for medium or low-confidence findings. The 10% success fee is only owed on actual recoveries and cannot be negative.

6. Accuracy Disclaimer

HTS classification is complex and subject to CBP interpretation. Our AI analysis may contain errors. We do not guarantee that:

• Any identified misclassification is legally correct
• Any protest will be approved by CBP
• Any Binding Ruling cited is still in effect or applies to your specific situation
• Savings estimates will be realized

7. User Responsibilities

You are responsible for:

• Providing accurate entry data and product descriptions
• Verifying our analysis with qualified customs professionals before acting
• Meeting all CBP protest deadlines (180 days from liquidation)
• Complying with all applicable customs laws and regulations
• Paying the 10% success fee on recoveries

8. Intellectual Property

The protest letters and analysis reports generated for your specific entries are your property upon payment. The Service, website, and all underlying technology remain the property of HTS Code Auditor.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HTS CODE AUDITOR'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM USE OF THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law provisions. Disputes shall be resolved in the federal or state courts of Delaware.

11. Changes to Terms

We may modify these Terms. Continued use of the Service after changes constitutes acceptance. Material changes will be communicated via email to paid customers.

12. Contact

[email protected]